Showing posts with label communications. Show all posts
Showing posts with label communications. Show all posts

Wednesday, October 27, 2010

Facebook Users’ Goals and Benefits

Randomly selected Frequent Facebook Users have responded as follows to my questions about their goals in the use of this Social Medium, and what benefits they have derived from it:

Goals: 

Connect with interesting people and potential clients.

Keep up with friends.

Reconnecting with high school and college friends and staying in touch with family members.

Getting to know clients on a personal level.

Building my brand and promoting my business.

Added visibility and brand awareness.

“I sort of have to be there”.

It’s a showcase for my products.

Attract buyers.

Provide industry-related tips.

Build name recognition.

Promote my blog.

Provide support and motivation to others.

Develop a following for my company and its brands.

Rolling out products and services.

“Spying on my kids. LOL”

Communicating with friends, clients, family, colleagues, association members.

Creating on-line portfolios.


Benefits:
 
Getting more business than expected, including international.

Selling books and getting speaking engagements.

Being chosen as an example of effective social media use by a nationally-known publisher.

“I seem to be building a community.”

Increased web site visits, newsletter sign-ups and webinar attendance numbers.

National name and face recognition.

Great motivation, support and kick-in-the-butt.

Being able to “let go” – voice opinions, express feelings.

Saves time; no more phone calls.

Some new assignments and many leads.

Easy to use, compared with other Social Media.


And you? Post your goals and benefits in a brief comment.

Thursday, September 24, 2009

Do you prefer to communicate by phone or e-mail?

What you prefer is not so important. It’s what your customers/clients prefer that matters. But they have a responsibility also, not just a preference.

I have a client who clearly prefers telephone contact, but it’s not working very well. She will call and leave a message – not about the reason for her call, but simply: “This is Louise; please call me back.” I call her back. She does not answer the phone, so I leave a message: “Hi, Louise, this is Lya Sorano, returning your call. Do call me again!”

She does not call. I call her again the next day: “Louise, hi – this is Lya Sorano, still trying to return your call from yesterday. Do call again, or if e-mail works for you, please send me your question or information and I will respond to it.” She still does not call back and she does not send an e-mail. I do not return the call a third time. I may lose the client; she may fire me, because I am often unable to answer the phone when she calls, or I may fire her, because she never leaves a meaningful message, calls again or sends an e-mail.

How is this phone vs. e-mail practice working for you?

Tuesday, May 5, 2009

LinkedIn Profile Updated

I updated my LinkedIn profile today, including an edgier explanation of my specialties:

"Clear and concise communications; when a communication is to be written, it deserves to have impeccable grammar, spelling, punctuation and syntax, and verbosity, cliches and hype must be banned. Language, in its pristine form, is a beautiful thing. I write for people who cannot or will not write for themselves."

What's your specialty in the business world?