tag:blogger.com,1999:blog-3192044540545990806.post7872778365941207748..comments2011-07-07T16:53:21.024-04:00Comments on Atlanta Biz Woman: Phoenix & Dragon Flames OutLya Soranohttp://www.blogger.com/profile/16677200360169732962noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3192044540545990806.post-55888523923835481272009-07-04T11:12:51.542-04:002009-07-04T11:12:51.542-04:00I would like to join you in frustration. I regret ...I would like to join you in frustration. I regret your experience at Phoenix & Dragon Bookstore was tarnished by your class registration experience. However, my frustration is not with the sales associate attempting to help you, but with the sometimes cumbersome and less than people friendly constraints of the computer tools which are supposed to make all of our lives easier.<br /><br />I am sorry you took the look of consternation on my employee's face as suspicion. As we were not informed of this coupon ahead of time by the event organizer our computer was not programed to accept it. (I agree the coupon was a great idea!) In order to keep accurate records for payment to our presenters we need to request names, even on cash transactions and accurately enter the payment in a way that reflects the method of payment and accurately matches the charges. Thus the employee needed some guidance in how to fool the computer into accepting your payment. Oh for the days of a sign up sheets and a cash box. I wonder sometimes how much time and frustration is wasted on these "modern conveniences".<br /><br />I am surprised you found it unusual to be asked for your ID with a business check. I waited 15 minutes last week at Target across the street in the Prado for the appropriate supervisor to come approve my business check. On the bright side, it gave me time to market my store to the clerk and give her a gift certificate to Phoenix & Dragon. The lesson learned there was to turn what could be perceived as a negative experience into a positive opportunity to market your business. Again it was the tyranny of the computer system that has to sync all transactions with the customer who is signing the check and not duplicate entries having a separate business entry.<br /><br />I appreciate your taking the time to express your frustrations and am glad I was forwarded this blog by a friend. I will use this as an opportunity to see how we can improve our systems to decrease the negative impact on customers in the face any such unexpected coupon offers or other computer defying experiences. In the future, know I welcome any such feedback directly. It is the only way we can continue to work to improve our service to customers and clients. <br /><br />I regret your decision to not visit Phoenix & Dragon again. I would like to offer you a gift certificate in appreciation for you business over these many years and your frank input concerning your disappointment with your recent experience at Phoenix & Dragon. Since you graciously gave the clerk your name for our customer list we can enter your $10.00 gift credit there and it will be available for your next purchase at Phoenix & Dragon should you change your mind about visiting us again. - Candace AppleAnonymoushttps://www.blogger.com/profile/08760498061879936231noreply@blogger.comtag:blogger.com,1999:blog-3192044540545990806.post-88674126760848436872009-07-03T17:36:31.273-04:002009-07-03T17:36:31.273-04:00By way of full disclosure, I've known Candace ...By way of full disclosure, I've known Candace Apple for years and love the store. At the same time, this is an all too familiar commentary on the lack of customer service. Great service should be the norm. Not rudeness and suspicion. Someone showing up to pay for your event should not be viewed as a "cheater" looking to save $5 bucks. Get a clue people.Barbara Giamancohttps://www.blogger.com/profile/16257186055386256834noreply@blogger.com